Terms & Conditions

3. Refund Policy

3.1 Non-Refundable Payments All membership payments, including enrollment fees, monthly dues, and add-ons, are non-refundable and non-transferable, except where required by law.

Non-attendance, reduced studio use, relocation within 50 miles, schedule conflicts, or personal circumstances do not qualify for a refund.

3.2 Utah Right to Cancel If you are a new member, you may cancel this agreement within three (3) business days of signing and receive a full refund. Cancellation under this provision must be submitted in writing to info@throwartstudio.com.

3.3 Processing Approved Refunds If Throw Art Studio approves a refund as an exception to this policy, it will be issued to your original payment method within 14 days of approval.

4. Cancellation Policy

4.1 Initial Term Commitments Memberships purchased for a fixed term (1-month, 3-month, or 12-month) require you to complete the full commitment period. All fees during the initial term are due in full regardless of attendance or usage.

4.2 Early Termination During Initial Term If you need to leave before your initial term ends, early termination is at the Studio's discretion. If approved, you will be charged whichever is greater:

• The combined value of enrollment benefits received (prorated free month, online pottery course access, and $25 materials credit), or

• A $35 administrative fee plus 50% of the remaining balance owed under your agreement

Termination is not effective until the required amount is paid in full.

4.3 Auto-Renewal After Initial Term When your initial term ends, your membership automatically renews month-to-month at the then-current rate for your membership type. Month-to-month memberships continue billing each month until properly canceled.

4.4 How to Cancel (After Initial Term) Your account cannot be canceled until after your first monthly payment has processed. If you submit a cancellation request before your first payment, that payment will still be drafted and your cancellation will take effect after.

To avoid a draft on the 1st of the following month, your cancellation request must be received by 11:59 PM MST on the 15th of the current month. Cancellations received after the 15th will not take effect until the following month -- your regular membership draft will still process on the 1st, and your billing and studio access will end on the last day of that month.

Cancellations made in the same month you sign up take effect the following month. For example, if you join in September and cancel in September, your regular membership draft will still process on or around October 1 and you will have full studio access through October 31, with no charge in November.

All cancellations must be submitted in writing. Verbal notice or notice given to instructors, staff, or via social media is not valid.

4.5 Cancellation Confirmation A confirmation email will be sent within 1 to 2 business days once your cancellation request has been reviewed. Keep a copy of that confirmation for your records.

If billing continues after your cancellation has been confirmed, you must notify Throw Art Studio within 90 days. A copy of your written cancellation will be required to dispute any draft amounts.

4.6 Non-Attendance Non-attendance does not pause, stop, or cancel your membership and does not qualify for a refund. You must actively cancel to stop future billing.

5. Membership Freeze

5.1 Freeze Eligibility Your membership must be active for at least one full month before a freeze can begin. If you submit a freeze request before your first monthly payment has processed, that payment will still be drafted and your freeze will begin after.

5.2 Freeze Duration and Cost Memberships can be frozen for up to 3 months. While frozen, a $5 monthly draft will be billed to your account. Every $5 draft, plus an additional $2 per month, accumulates as in-store credit redeemable when you return.

• Credit is non-refundable

• Credit cannot be applied toward membership dues

• Credit is forfeited if you cancel before unfreezing

5.3 How to Submit a Freeze Request Freeze requests must be received by 11:59 PM MST on the last day of the month to take effect on the 1st of the following month. If your request is received after the 1st, it will not take effect until the following month and your regular membership draft will still process for the current month.

Submit your freeze request early -- you can send it in anytime before the deadline and it will still take effect on the 1st.

a) To cancel and receive a full refund, you must notify info@throwartstudio.com at least 12 hours prior to the lesson. Within 12 hours of the scheduled lesson, there will be no refunds for cancellations or no-shows.

b) If you wish to reschedule within the 12 hours of the scheduled lesson, you will be charged a 30% late rescheduling fee based on your class price.

a) To cancel and receive a full refund, you must notify info@throwartstudio.com at least 48 hours prior to your session time.

b) Within 48 hours of the scheduled lesson, there will be no refunds for cancellations or no-shows. If you wish to reschedule within the 48 hours of the scheduled session, you will be charged a 30% late rescheduling fee based on your course or workshop price.

c) Makeup sessions are NOT available. You must be able to make all dates.